No active team
Activate one Technical team to provide the executor pool for Auto Assign.
Technical Teams
Open a team to manage its roster. Activating one team automatically places all other Technical teams off duty.
Team
Manage team members, executor priority, and Freshchat sessions.
No active team
Payment uses an independent team, roster, and executor database.
Payment Teams
Manage Payment teams independently. The active team provides executors for Finance and Payment Gateway routing.
Team
Manage team members, executor priority, and Freshchat sessions.
Dashboard Access
Manage accounts that can sign in to Auto Assign Control.
Login Users
Create, update, or deactivate dashboard accounts without changing Auto Assign roster members.
Dashboard accounts are used only for control-panel access. The ENV bootstrap administrator remains available as recovery access and cannot be removed from the dashboard.
Staff Directory
Technical and Payment staff directories are completely separated.
System Log
Review operational changes by category, action type, and date range. Credentials are never displayed.